We can provide a range of hardware support packages that we can tailor to meet your particular business requirements. These can range from 24/7 cover with hardware replaced within 2 or 4 hours for critical components, through to 8/5 cover, with 4 – hour or next business day replacement, for other elements of your system.
You can register Cisco components to be covered for anything from a month up to their operating lifespan. And, as your network grows, we’ll adjust the contract period for each new component so you will only ever have one renewal date for the whole system – no need to track renewals month by month.
We build a support package that meets the specific needs of your business, allowing you to get the most from your IT spend.
Your needs may vary from an onsite engineer as often as one day a week – or as little as one day a month. You may also require 24/7 remote monitoring to proactively manage your network. We can tailor our Support offering for all of your needs.
Our network support service is also available as a pay-as-you-go approach. You can buy units that never expire, that give you access to our telephone support, remote hands-on support and onsite support services as and when you need them.
Our network support service covers servers, software, routers, firewalls, switches and other network devices. If we installed your network, we’ll already have intimate knowledge of your systems. If you choose network support for an existing system, we will carry out a thorough audit so we understand your network’s properties from the outset.
Your network delivered great performance when it was first installed. But since then you’ve added new applications, new hardware and more users and perhaps now your network isn’t performing like it should.
Quick fixes, workarounds, and simply throwing more money at the network are only temporary solutions – and often make things worse in the long term.
Our network testing and analysis service is a fixed-price service designed to get to the root causes of why your network isn’t performing – every time. Our forensic approach means we’ll dig until we uncover the underlying reason.
Once we’ve identified the real issue, we’ll recommend the most cost-effective way to solve it. We’ll also recommend changes you can make in the longer term to improve the performance of your network.